Location
Edificio Tempo Cra. El Poblado, Medellín, Antioquia, Colombia
Status
Fully Furnished
Operating hours
Mon- Fri 9:00 – 5:30 (24/7 For Members)
TRUSTED COLOMBIA CALL CENTER SERVICES FOR GLOBAL BUSINESSES
Our modern facilities, advanced infrastructure, and skilled bilingual agents (English & Spanish) ensure seamless communication with customers worldwide. Whether you need dedicated agents, shared support, or a customized call center team, we provide flexible, scalable, and cost-effective outsourcing solutions tailored to your business needs.
With Sales Rain, you get:
- 24/7 inbound & outbound call management
- Affordable and scalable support models
- Professional, reliable, bilingual workforce
- Proven expertise in BPO & outsourcing
From customer service and technical support to telemarketing and lead generation, we help you enhance customer experience, reduce costs, and grow globally with confidence.
Choose Sales Rain’s Colombia call centers your trusted partner for professional, customer-focused support.
Features & Amenities
Experience the Workspace
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24x7 Security
On-site IT Support and Daily Maintenance
Surveillance System
CCTV Monitoring System
Tracking Systems
Proximity Access and Attendance Tracking Systems
Flexible Rental Terms
Flixible Living Made
Basic Utilities
Essentials made Simple
Call Centre
Call Center Software and VoIP Solutions
UPS Power
Backup and Generators
Meetings Rooms
Access to Meeting and Conference Rooms
Furnished Workspaces
Work Made Easy
Common Area
Access to Common Area Pantry
Systems
Modern PC Units and Headsets
Internet
Fiber-Optic Internet Connection
Media
WHY OUTSOURCE TO CALL CENTERS IN COLOMBIA?
Outsourcing to Colombia call centers has become a strategic move for companies across the U.S., Europe, and Latin America. The country has rapidly developed into a top-tier destination for customer support, thanks to its rich talent pool and business-friendly environment. Here’s why Colombia stands out in the global call center industry:
Nearshore Advantage: Colombia’s geographic proximity and shared time zones with the U.S. make real-time communication seamless—ideal for live support, sales, and follow-ups.
Bilingual Talent: Colombian agents are fluent in both Spanish and English, making them perfect for supporting multilingual markets, especially in the U.S. Hispanic and Latin American segments.
Well-Educated Workforce: Each year, Colombia produces thousands of university graduates ready to work in customer support, telesales, and back-office roles. Many have experience in service and tech industries.
Cultural Compatibility: Professionals in Colombia understand Western service expectations and communication styles, resulting in better customer engagement and retention.
Significant Cost Savings: Businesses can save up to 60% in operational costs by outsourcing to Colombia call centers, while still maintaining high service quality.
At Sales Rain, we combine these national strengths with world-class infrastructure and recruitment to provide unmatched call center solutions.
COLOMBIA CALL CENTERS VS PHILIPPINES, INDIA, AND U.S.: A CLEAR COMPARISON
When choosing a call center outsourcing destination, businesses often compare Colombia with the Philippines, India, and onshore U.S. providers. Each location has its strengths, but Colombia offers a unique balance of cost savings, cultural compatibility, and time zone alignment that makes it an ideal nearshore partner for North American and European companies.
INBOUND & OUTBOUND CALL SUPPORT SOLUTIONS
Sales Rain offers full-service Colombia call centers tailored to your business goals. We provide both inbound and outbound services across multiple industries, including eCommerce, tech, telecom, healthcare, finance, and more.
Inbound Call Center Services
Customer service & support
Order taking & help desk
Appointment scheduling
Technical support
Billing & account inquiries
Multilingual call handling
Our inbound agents are trained to handle high volumes while maintaining brand voice, empathy, and first-call resolution excellence.
Outbound Call Center Services
Lead generation & qualification
Cold calling & telesales
Follow-up calls
Market research & surveys
Customer win-back campaigns
Appointment setting
Whether you need to drive sales or gather insights, our outbound teams are persuasive, professional, and performance-focused.
Every Colombia call centers campaign we run is built with KPIs, QA, and reporting dashboards, giving you full visibility and control.
INDUSTRY-SPECIFIC CALL CENTER SOLUTIONS IN COLOMBIA
Sales Rain’s Colombia call centers provide tailored solutions for businesses across multiple industries, ensuring efficiency, compliance, and high customer satisfaction:
eCommerce & Retail:
Our agents handle high-volume orders, returns, and customer inquiries efficiently. Peak season support ensures minimal wait times and consistent service quality for shoppers worldwide.
Healthcare & Telemedicine:
Teams in Colombia comply with HIPAA and local privacy regulations, managing appointment scheduling, patient follow-ups, and medical queries while safeguarding sensitive data.
Financial Services & FinTech:
Support includes account assistance, fraud monitoring, loan processing, and customer education. Our call centers follow strict compliance standards for both local and international regulations.
Telecom & IT Support:
Agents provide technical troubleshooting, billing support, service activations, and outage management, consistently meeting service-level agreements and reducing call resolution times.
Travel & Hospitality:
Bilingual agents manage bookings, cancellations, and customer support for international clients, ensuring seamless guest experiences and satisfaction.
CALL CENTER KPIS & PERFORMANCE METRICS
Our Colombia call centers focus on measurable outcomes to ensure excellence and accountability:
COST SAVINGS & ROI BENEFITS
Outsourcing to Colombia call centers with Sales Rain provides significant operational and financial advantages:
Operational Cost Reduction: Save 50–60% compared to U.S.-based call centers while maintaining high-quality support.
Flexible Staffing: Scale your team up or down depending on call volume without long-term commitments.
Recruitment & Training Savings: Sales Rain handles recruitment, onboarding, and training of agents.
Infrastructure Savings: No need to invest in office space, VoIP systems, or hardware—we provide secure, modern facilities.
Faster Market Entry: Launch customer support teams quickly without the delays of establishing a local entity.
Example:
“A U.S.-based eCommerce company reduced operational costs by 55% while improving first-call resolution by 20% by partnering with Sales Rain’s Colombia call centers.”
WHY CHOOSE SALES RAIN FOR CALL CENTER SERVICES IN COLOMBIA
Sales Rain stands out as a trusted partner for companies looking to build or expand their call center presence, call center operations, and support teams in Colombia. With access to experienced call center agents, high-speed internet, and fully equipped facilities, we deliver top-notch performance across every campaign. As one of the most reliable providers in the growing Colombian call centers, contact centers, and support services industry, we offer high-quality solutions tailored to your specific business needs. By outsourcing call center services, support services, and customer support operations to Colombia, you tap into the strength of the South America region’s thriving BPO market, gaining efficiency, cost savings, and scalable service.
Modern Infrastructure: Our Colombia offices feature fully equipped workstations, 24/7 operations support, redundant internet, and enterprise-grade VoIP systems.
Flexible Models: Choose from dedicated agents, shared seats, or hybrid solutions. We build custom teams based on your call volume, language needs, and industry.
Full HR & Staffing Support: We handle recruitment, onboarding, payroll, training, and team management. You get the talent and results—without the admin burden.
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Transparent Reporting: Receive real-time dashboards, call logs, QA reports, and performance analytics to track ROI and customer satisfaction.
Security & Compliance:
Our Colombia call centers comply with global data protection standards, including HIPAA and GDPR, depending on client industry.
From startups looking to launch a campaign, to enterprises shifting their customer operations nearshore, Sales Rain is your end-to-end call center provider in Colombia.
Why Choose Sales Rain Medellín for Coworking space, Private Office & Virtual Office ?
Just highlights of many awesome features and benefits of this workplace
Work from home & Hybrid Working
Building a real estate development is a complicated task requiring both deep understanding…
Virtual Office
From design to operations, we love to solve complex challenges and exceed expectations.
Semi-Private Office
Our comprehensive estimates also reflect available lower-price options.
Seat Leasing
We are focused on improving the way capital projects get done.
Private Office
Building a real estate development is a complicated task requiring both deep understanding…
Event Space
Building a real estate development is a complicated task requiring both deep understanding…
Location
Edificio Tempo Cra. 43A #1a Sur-69, El Poblado, Medellín, El Poblado, Medellín, Antioquia, Colombia
Key transport
University
50m
Supermarket
500m
Park
50m
Railway station
1KM
Airport
22KM
Bus station
50m
Bank
15m
Hospital
50m
Nearby Sales Rain Locations
What our partners say about us
Here at Sales Rain, we continuously build and value our relationships with clients. We’re not just providers; we are your partner in excellence.
“Excellent Communication”
I’ve had a great experience with Sales Rain. Their team is professional, friendly, and always willing to assist. The office spaces are well-maintained and comfortable.
“Excellent experience!”
"Sales Rain has provided me with the perfect office solution. The environment is modern, the staff is accommodating, and the services are top-notch."
“Excellent experience!”
"Very impressed with Sales Rain’s facilities and customer service. The staff is approachable and attentive to all my needs."
“Excellent experience!”
"Sales Rain truly stands out when it comes to professionalism. From smooth onboarding to everyday assistance, their staff has been exceptional."
“Highly Recommended!”
"What I like most about Sales Rain is their quick response and willingness to help."
“I am pleased”
"I’m very happy with my decision to choose Sales Rain. Their office spaces are modern, clean, and well-equipped."
FAQ
Our team’s always here to talk it out.
Why are Colombia call centers popular for outsourcing?
Colombia call centers are popular due to the country’s highly skilled bilingual workforce, competitive pricing, and reliable telecommunications infrastructure. Businesses around the world choose Colombia for both inbound and outbound customer service operations.
What services do Colombia call centers typically offer?
Colombia call centers provide a wide range of services, including customer support, telemarketing, technical support, sales, lead generation, and back-office tasks. These services are delivered in both English and Spanish to support global markets.
How does nearshore outsourcing to Colombia benefit U.S. businesses?
Nearshoring to Colombia allows U.S. companies to operate in similar time zones, ensuring better communication and real-time customer service. It also reduces costs while maintaining service quality, especially for customer-facing roles.
Is it safe to outsource call center services to Colombia?
Yes, outsourcing to Colombia is safe and reliable. The country has strong data protection laws, a stable outsourcing industry, and modern IT infrastructure—making it a secure option for voice and non-voice processes.
Why choose Sales Rain for call center solutions in Colombia?
Sales Rain offers scalable, cost-effective call center solutions in Colombia. With modern facilities, multilingual agents, and flexible engagement models, Sales Rain helps businesses deliver exceptional customer experiences while maintaining operational efficiency.
We’d love to hear from you
Phone number
+63 917 311 7246
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